Customer Beaten at Jeep’s Delhi Showroom: Dealer Suspends Staff After the Incident

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Popular Jeep dealer Landmark Jeep has suspended its staff for physically assaulting a customer in their showroom in Moti Nagar, New Delhi

The incident had occurred on 29th September 2017 and came into light after a video went viral over social media showing the staff misbehaving with a customer who had brought his defective Jeep Compass for repair.

According to the sources, a customer had purchased a Jeep Compass, which eventually developed issues due to a manufacturing defect and was first sent to Gurgaon for rectification. The car returned to the dealership without the issues being resolved. The owner of the car was then promised that the work would be done and the car would be returned to him in a span of 10-15 days.

It is reported that the dispute started when the owner saw the car lying in the showroom unattended and hence the owner got furious and started abusing the showroom staff using foul language. This reportedly made the owner leading to a heated argument between him and the staff.

In a statement that was issued on Monday, Landmark said that it dismissed the staff who had assaulted the customer.

The car manufacturer FCA Jeep India too came forward with a statement confirming that the dealership company had taken appropriate action against the staff who had misbehaved.

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